How can I purchase accessible tickets to performances?
Accessible seating for patrons with disabilities may be purchased in person at the PortTIX box office, by calling PortTIX at 207-842-0800 or online. In person and telephone sales are available during normal business hours. Please inform your ticketing agent of your needs at the time of purchase. All of our ticket agents are very familiar with the hall and can assist in finding the best seating.
*To purchase wheelchair accessible tickets online, look for the symbol i when selecting seats and hover over it – if it says “ADA 1 Wheelchair space” you can buy that location and the one next to it for a companion (please note there will be no seat in the “wheelchair space” location). Typically, these will be available in the Grand Tier sections 2 and 4. If you wish to inquire about other possible options, please call our box office for assistance.
Where are accessible seats located?
Lift arm seats into which patrons can transfer from wheelchairs are available in the Orchestra, Terrace and Grand Tier.
Removable seats, spaces in which patrons can sit in wheelchairs are available in the Orchestra and Grand Tier.
What services are offered for the hearing impaired?
Assisted Listening Devices are available to patrons for all performances at Merrill Auditorium. Simply ask one of the Merrill Event Staff (those wearing red vests) when you enter the auditorium.
Sign Language Interpreters can be provided upon request with at least two weeks notice based on the availability of a qualified Interpreter. Please call 207-842-0800 to request this service
How soon before the performance should I purchase accessible seating?
We recommend that patrons purchase their tickets well in advance. For certain shows, production requirements reduce the number of both accessible and non-accessible seats in the Orchestra. Please inform the ticketing agent of any accessibility requirements at the time of purchase.
Is there wheelchair accessibility in the bathrooms?
The bathrooms in the lobby of Merrill Auditorium are accessible by elevator from all levels and are wheelchair-accessible.