Subscriber Information

Welcome to the PSO family of subscribers!

    • Can’t make a concert? Enjoy your convenient ticket exchange privilege or donate the value and receive a tax-deductible receipt.
    • Friends coming to town? Save on additional tickets, all season long
    • Shopping or dining before a concert? Your benefits card entitles you to discounts at local shops, restaurants, and services.

How to Exchange Tickets

      • Call PortTIX and indicate which alternate concert you would like to attend.
      • Exchanged tickets must be received at least one business day before the performance.
      • Exchanges are not accepted after a concert has taken place.
      • Exchanged tickets are invalidated for admission and will not be accepted under any circumstances. Please be sure you destroy any exchanged tickets to ensure they will not be accidentally used.
      • Only series tickets purchased as part of a subscription or “Magic” Magic tickets are subject to exchange. All sales are final on add-on tickets, Magic of Christmas, Discovery and special event tickets.
      • If you are exchanging for a higher-priced ticket, you will be responsible for the difference. If you are exchanging for a lower-priced ticket, the difference (usually just a few dollars) will be donated back to the PSO.

        Your new tickets will be mailed to you unless the request is received less than 10 days prior to the concert, in which case tickets will be held in will call at the box office. Please note that all sales are final upon receipt of payment. Seating subject to availability.

How to Purchase Additional Tickets

Subscribers receive 20% off additional tickets to all series concerts during the priority ordering period, then 10% off all season long!

Simply identify yourself as a PSO subscriber when purchasing the tickets through PortTix over the phone at (207) 842-0800 or in-person at 20 Myrtle Street, Portland, Maine. Instructions on online ordering, including discount code, were included in the subscription ticket packet.

Subscriber discount cannot be applied to previous purchases or combined with other offers. All phone and internet orders are subject to handling fees. Only series tickets purchased as part of a subscription or “Magic” Magic tickets are subject to exchange. All sales are final on add-on tickets, regular Magic of Christmas, and special event tickets.

How to Receive Donation Credit for Unused Tickets

See “How to Exchange Tickets” above. Instead of indicating which alternate concert you would like to attend, indicate that you would like to donate the value of the tickets to the PSO. A contribution receipt will be mailed to you. Please note that the donated tickets must be received at least one business day before the performance.

How to Replace Lost Tickets

Should you lose or forget your tickets, simply call the PortTIX box office, (207) 842-0800, and they will have reprinted tickets ready for pickup with valid photo ID. If you later find your original tickets please make sure to destroy them as only the reprinted tickets will be valid.

PSO Benefit Card

Present your PSO Benefit Card at participating businesses (or mention when placing an order) to receive your discount:

Back Bay Grill Complimentary dessert with the purchase of an entrée. Consider Back Bay Grill for a pre-concert dinner or anytime you crave a classically good meal. Specialties include Duck Two Ways, handmade pasta and rack of lamb. (207) 772-8833

Harmon’s 10% off loose-cut flowers and plants (cash and carry). Harmon’s have provided quality flowers and service since 1887. Their leading reputation is the result of a time-honored commitment to quality and customer satisfaction. (207) 774-5946

Holiday Inn By the Bay $109 special guest room rate, based on availability. Traditional Maine hospitality with contemporary elegance. Enjoy breathtaking views of the Atlantic Ocean on our bay side or the beautiful Portland city skyline on our city side. Contact Sally Page at (207) 775-2311 ext. 2141 or email Visit our website at

New England Orchestra Consortium Buy one ticket and get one free at participating orchestras throughout New England. Just call the orchestra’s box office (not available online) and mention the card and your home orchestra to receive your discount. (one visit per orchestra per year; subject to ticket availability; not valid at PSO concerts for PSO subscribers.) Participating orchestras:

Portland Stage Company $4 off regular adult tickets to any Portland Stage main stage production, including the holiday favorite Snow Queen. Limit four adult tickets. Experience the magic on stage at the leading professional theater in Northern New England. (207) 774-0465 or Not valid in combination with any discount offers, or for Studio Theater productions.

Victoria Mansion Buy one regular priced admission; receive one admission free. Not valid with ANY other discounts or offers. Valid during the 2015 regular and Christmas seasons. Expires Jan 3, 2016. Open daily for tours, closed January through May. No admission fee required to visit the Carriage House Museum Shop. Visit or call (207) 772-4841 for hours and event information.

Thank you to our Season Sponsors the Maine Arts Commission, Top of the Old Port Parking managed by Dirigo Management Company; PSO Pops! Series Sponsor Portland Press Herald/Maine Sunday Telegram; Official Hotel Holiday Inn by the Bay; and Education Partner IDEXX.
Top of the Old Port Dirigo Management Company Maine Arts Commission Holiday Inn by the Bay Portland Press Herald/Maine Sunday Telegram IDEXX